Global IT Resilience & DR Governance
A global home furnishings retailer needed confidence that its IT could recover from disruption. NCG managed the global IT resilience practice, creating and testing more than 200 disaster recovery plans and formalising the governance, policies and standards behind them.
Client Overview
Challenges Faced By Client
With hundreds of business-critical systems, recovery depended on plans that were incomplete, untested or owned by no one.
- Disaster recovery plans missing or out of date for many systems
- Plans rarely tested against realistic scenarios
- No formal governance structure for IT resilience
- Inconsistent policies and standards across the estate
How NCG Helped
We ran the resilience practice and made recovery testable.
Disaster recovery plans at scale
Created disaster recovery plans with system owners using a common template and recovery objectives.
Simulation testing
Ran simulation tests to prove each plan works and fed the findings back into the plans.
Resilience governance
Formalised the governance structure, with clear ownership, reporting and review cycles.
Policies and standards
Wrote the policies and standards that set the bar for resilience across the estate.
Solutions Implemented By NCG
A global resilience practice with tested plans and clear ownership.
- More than 200 disaster recovery plans
- Simulation testing programme
- IT resilience governance structure
- Resilience policies and standards
